At C.R. Dehy Foods, we value our customers and strive to provide high-quality ready-to-cook products. If you are not completely satisfied with your purchase, we are here to assist you. Please read our Cancellation and Refund Policy carefully.
1. Order Cancellation
- Orders can be canceled within 2 hours of placement if they have not been processed or shipped.
- Once the order is shipped, cancellation requests will not be accepted.
- To request a cancellation, please contact our customer support at sales@novomixfoods.com with your order details.
2. Refund Policy
a) Eligibility for Refunds
We offer refunds under the following conditions:
- You received a damaged, defective, or incorrect product.
- The product is expired upon delivery.
- The package is missing items or incomplete.
b) Non-Refundable Items
- Opened, used, or partially consumed products.
- Orders canceled after processing or shipping.
- Products damaged due to mishandling after delivery.
c) Refund Request Process
- Email us at sales@novomixfoods.com within 2 hours of receiving the order.
- Attach clear photos/videos of the damaged or incorrect item(s).
- Provide your Order Number and reason for the refund request.
- After verification, we will process the refund or offer a replacement.
d) Refund Method
- Refunds will be processed within 5-7 business days after approval.
- The amount will be credited to the original payment method.
- Shipping charges are non-refundable unless the issue is due to our error.
3. Return Policy
- Due to the nature of our food products, we do not accept returns.
- If an issue arises, we will offer a refund or replacement based on the case.
4. Contact Us
For any queries regarding cancellations and refunds, please contact:
📧 Email: sales@novomixfoods.com
C.R. Dehy Foods reserves the right to modify this policy at any time. Please check our website for the latest updates.
