Welcome to C.R. Dehy Foods! We take pride in delivering high-quality ready-to-cook products to your doorstep. Please review our shipping and delivery policy to understand how we process and dispatch orders.
1. Shipping Coverage
We currently ship our products across India and selected international locations. Please check our website for the list of countries we serve.
2. Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- In case of high demand or unforeseen delays, processing time may extend, and customers will be notified accordingly.
3. Shipping Time and Delivery Estimates
- Domestic Orders (India):
- Standard Shipping: 4-7 business days
- Express Shipping: 2-4 business days
- International Orders:
- Standard Shipping: 10-15 business days
- Express Shipping: 5-10 business days
- Delivery times are estimates and may vary due to factors beyond our control, such as customs clearance, weather conditions, or carrier delays.
4. Shipping Charges
- Shipping costs are calculated based on the weight, destination, and shipping method selected at checkout.
- Free shipping may be available on eligible orders as per ongoing promotions.
- International customers may be responsible for customs duties, taxes, and additional charges, which are not included in our shipping fees.
5. Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your shipment using the provided tracking link on our website.
6. Address Accuracy and Non-Delivery
- Customers are responsible for providing accurate and complete shipping addresses.
- If an order is undeliverable due to incorrect address details, customers may be required to pay additional reshipping fees.
- If a package is returned due to non-availability of the recipient, reshipment costs will be borne by the customer.
7. Damaged or Missing Items
- If you receive a damaged or incomplete order, please contact us within 48 hours of delivery with supporting images.
- We will investigate and arrange for a replacement or refund as per our Return Policy.
8. Cancellation and Order Modifications
- Orders can be canceled or modified within 12 hours of placement by contacting our customer support.
- Once an order is shipped, it cannot be modified or canceled.
9. Contact Us
For any shipping-related queries, feel free to reach out to our support team at:
- Email: sales@novomixfoods.com
Thank you for shopping with C.R. Dehy Foods! We strive to deliver the best products to your doorstep efficiently and safely.
